Overview
JD Sports needed database servers upgraded at its stores nationwide, with qualified hands on-site at each location to carry out the work.
The Challenge
Upgrading server hardware across a nationwide footprint of stores is not practical to run from head office, and each site needs someone on-site to complete and verify the work.
What We Did
- Coordinated technician dispatch to each store
- Performed on-site database server upgrades
- Verified systems after each upgrade
- Reported completion and any findings back to the customer
Outcome
JD Sports upgraded its in-store database servers across Canada through a single smart hands partner, without relying on head-office travel.